← Cancel & Refund Helper
How to cancel Amazon Prime (2026)
Verified steps for web and app, the refund policy, the trap to avoid, and a free script that gets you through.
Where to cancel (website)
Go to Account & Lists > Prime Membership > Manage Membership > End Membership and Benefits > Continue to Cancel > Cancel My Benefits.
If you subscribed in an app
If billed through Apple or Google, cancel in the App Store (Settings > Subscriptions) or Google Play (profile > Payments & subscriptions). Otherwise cancel directly on Amazon.
Refund policy
Full refund if no benefits used (or cancelled within 3 business days of signup/trial conversion). Annual members get a prorated refund minus the value of benefits used; monthly members keep access to the billing date but get no refund.
Watch out
The #1 trap: The flow buries the real exit: the 'Continue to Cancel' link is small while 'Keep My Benefits' is the big button, and you must click through several confirmation screens.
Their retention trick
No cash discount — Amazon uses a multi-step interstitial emphasizing the benefits you'll lose, plus a prominent 'Keep My Benefits' button, to stall you.
Get a copy-paste cancellation script
Don’t want to fight the chatbot or retention offers? Generate the exact message for Amazon Prime in 10 seconds — free, on-device.
Generate my Amazon Prime script →