← Cancel & Refund Helper
How to cancel Planet Fitness (2026)
Verified steps for web and app, the refund policy, the trap to avoid, and a free script that gets you through.
Where to cancel (website)
Log into the member portal online and cancel there if your home club allows it; otherwise cancel in person at your home club or by mailing a written cancellation letter (Certified Mail) to that club.
If you subscribed in an app
You generally cannot cancel via an app — Planet Fitness uses gym billing (bank draft), not app-store billing. Use the member portal, in person, or a mailed letter.
Refund policy
Generally no refunds, including the annual fee. Refunds are rare and only for fees charged in error with documentation.
Watch out
The #1 trap: Timing traps: monthly cancellations must be submitted by the 10th to avoid next month's charge, and by the 25th of the month before the annual fee bills to avoid the roughly $39 annual fee. Minimum-term members may owe a buyout.
Their retention trick
No discount offer — the friction itself is the retention tactic. Many clubs block easy online or phone cancellation and require an in-person visit or a Certified-Mail letter.
Get a copy-paste cancellation script
Don’t want to fight the chatbot or retention offers? Generate the exact message for Planet Fitness in 10 seconds — free, on-device.
Generate my Planet Fitness script →